Direct Testimonials

Thank You for sending our fire basket out so quickly. (We had waited for 16 weeks from a local supplier). The carrier Interlink have a depot in Dundee so we were able to collect it after work the following day. " Dundee "
Thank you again we are delighted with it. " Ann & David Robertson "
Thank you so much, gas fire arrived safely this morning. Thank you for your excellent service. (March 2010) " Regards Adrian "
Excellent Service " James "
Just a quick email to confirm safe delivery of my new fire. Can I just say the service received from your good selves has been excellent, from the moment of order to final delivery. The price of the fire was great, the customer contact/interaction was great and delivery (from Liverpool to Birmingham) has been fast ie. less than a week.I will recommend your website to anyone who is after a new fire. " Geoff Swain "
Thanks for the excellent service, I will not hesitate recommending your website to friends and family should they need great service for gas fire products and anything else that you offer. (May 2010) " Colin Lockett "
Dear Sir - Many thanks for your excellent service. Delivery was brilliant and we were able to arrange to have the fire installed within a week. With our best wishes for Christmas and the New Year. (December 2010) " Jill and Michael Austwick "
Thanks for all your help with choosing my fire. (January 2011) " Dave Billings "
Dear Mathew, I thought I would send you an email to say how impressed I am with your company and the service received when I placed an order. I am absolutely delighted with my fire and the surround, it fits perfectly and looks amazing. You were personally so efficient, replying to my emails instantly and returning my calls. I would be very happy to recommend Fireplace Store at any time. Many thanks. (February 2011) " Maureen Williams "
Hi, Just a quick note to thank you for your excellent after sales service and to let you know that I received the gas dampener for my fire yesterday. The box was very battered on arrival but the packing had kept the item safe. Yours faithfully. (June 2011) " Adele Russell "
Just received the tiles, by courier, safe and sound.. They are stunning! Very pleased, and thank you for prompt delivery and good price. (July 2011) " Julian Millhouse "
Dear sirs, Thank you for your excellent service. Our fire arrived yesterday and now fitted, we are are very pleased with the fire and the advice and help from Andrew. (August 2011) " Mike & Lynn Tomkinson "
Thank you for the prompt del of our new fire.Will recommend you to friends and family. " David Thomas "
I would like to thank you for your excellent customer service. It has made dealing with an internet supplier a pleasant experience. Thank you once again. " June "
Just a quick e mail to thank you for the excellent service I have received from your company. My fire arrived yesterday as advised. The product is excellent and both my husband and i are delighted with our purchase. (September 2011) " Janet Lloyd "
A fine testament to your customer service! We could do with some over here they havent got a clue. (October 2011) " Jane Williams "
Thank you for all your help and great customer service hopefully I will be back in touch soon. (October / November 2011) " Linda "
many thanks for your prompt reply, we look forwards to receiving the gas fire a week on monday, and thank you for your service, very helpful staff! (November 2011) " Lynn Whitworth "
Thank you for the speedy delivery. I must admit I was a little apprehensive about ordering such a large item from an internet company but it is very reassuring to know there are some trustworthy companies about! (November 2011) " Jill Blackwell "
Thank you for your helpful service. (October 2011) " Allan Sandison "
I just wanted to acknowlege and thank you for your very professional and courteous manner in resolving this matter and it is very much appreciated. (November 2011) " Wayne Kavanagh "
Thank you so much for your efficiency, wish I had found your company earlier, I ordered a different Flamerite fire suite from another company a month or so ago and had nothing but trouble and lack of communication - you are wonderful! (December 2011) " Catherine Wilburn "
The help I received from the support team was impeccable; all my queries and concerns were promptly dealt with ensuring roasted Chestnuts were on the menu for the first Christmas at my new pad ? a big thank-you to one and all! After researching this in some detail, I feel qualified in recommending Fire Places Store Online as the most cost effective means by which to ensure Granny is snug this festive season! (December 2011) " Marcus Seaman "
Just a note to thank you. I ordered it from you late last Wednesday & received the package Saturday am. After being quoted an outrageous ?71 by Brilliant Fires I was amazed to find such a simple alternative at such a reasonable price. Installed it straight away & find it excellent. Fire now lights quickly with only one spark needed to light pilot. 5***** & I am not surprised to see you are out of stock at the moment. I added a review on the Money Saving Expert site & I am sure that others do the same. (January 2012) " David White "
This is a quick email to say how satisfied I am with the fire I recently purchased from you.............. a very satisfied customer..............all 100%. (December 2011) " Stuart Harley "
I would like to Thank You for all the excellent help and service provided , I received the fire today. (February 2012) " Brian Baitson "
Thanks very much for excellent service fire surround came today and thanks for all your help (March 2012) " J Maddrick "
Thank you for your Good Service (June 2012) " K Sayers "
Thanks for your help too Andrew. Nice to see a company committed to integrity (July 2012) " K Nadia "
When I buy a product at an ultra-competitive price, I expect some difficulties, probably in service levels. This has not been the case with your company. The entire process was easy, everything happened exactly as you said it would, and no retailer could have done better for us, regardless of price or location. Consider yourselves recommended. (July 2012) " C Thomas "
I believe the sign of good customer service is how problems are dealt with when they occur. I would like it recognized the excellent communication and customer service I have received from Andrew during my purchase. Best wishes from a happy customer (July 2012) " J Armitage "
Thanks for getting back to me so quickly. You've been a great help! (August 2012) " Anonymous "
Just want to thank you for your fantastic service, im thrilled to say the fire I ordered has been delivered, and in less than a week from ordering. (September 2012) " J Scarborough "
I would just like to thank you for your fast efficient service. We received our fire today and are very pleased with it, and would not hesitate to recommed your firm to anyone else. thanking you (October 2012) " V Kidd "
I would just like to say a big thank you to everyone who was involved with our purchase of a very impressive Hole-in-the-wall gas fire. From the moment the on line forms were completed right through to warming ourselves in front of it could not be faulted. Staff were both helpful and polite at all times including technical assistance given to my gas fitter was who seeking to be one hundred percent sure of details required. Even when the delivery people had breakdown problems they telephoned to rearrange an alternative time which was promptly carried out the next morning (November 2012) " Mr Brown "
Just to say how impressed I am with the service we've received from you. Item ordered on Sunday and delivered in just two working days and at a far better price than other retailers! Email replied to within a couple of hours. Couldn't ask for more and will recommend Wirral Fires without hesitation. Many thanks for excellent service. (December 2012) " C & J Hill "
Andrew, Thanks mate, all arrived today as promises !! Such a refreshing change to deal with a company and person who corrects a mistake quickly , efficiently and delivers as promises !!! Look forward to ordering from you again . (December 2012) " Mr Pedder "
Fire grate received at 09.25 hrs today. Item has been unpacked, assembled and installed. Item in good condition, packaging absolutely excellent - the best ever. Thanks to all involved (February 2013) " Mr J Bell "
I should just like to say thank you for your very efficient and business like approach to customer service - from placing my order to taking delivery of my Oakhurst Optimyst stove which incidentally arrived on time - the process was faultless. This is very much appreciated and your operation will certainly be recommended to friends and family. Oh! and the price was right !!! (March 2013) " Mr D Shieldon "
Just to let you know fire arrived this morning. Many thanks you for your help and prompt delivery (March 2013) " Mr C Moulton "
Just to let you know that my fireplace arrived safe and sound and to thank you for this. Even as I write this, my builders and gas fitter are working on getting it installed and I know it is going to look absolutely fantastic and a focal point in the room. (April 2013) " Mrs S Delling "
Just wanted to say thank you and let you know that the replacements for the above arrived safe and sound this morning. I was quite surprised to see that I had replacements for all three sections but that is all good and much appreciated. My thanks for your help and support - I particularly appreciated the phone call last week with an update on the state of play. Good working. (April 2013) " Mrs S Delling "
Good morning. What wonderful service!.....the bricks are already with us! Thank you very much. (May 2013) " Mrs Scarrott "
The new fire trim arrived yesterday and has already been fitted. I am tickled to death with my new fire, and the great service I have had. Thank you very much Andrew for all your help (June 2013) " Mrs King "
May we thank you for your diligence in this matter. Should the opportunity arise we shall certainly recommend your company. (July 2013) " Mr Inglis "
Just a quick email to let you know that the surround was delivered on Friday, and our fireplace was fitted yesterday. It has transformed our living room and we are very pleased with the final result, despite the teething problems along the way! (July 2013) " M Higgs "
Hi, I would just like to thank everyone for the shopping experience I have had with Fireplace store online. I rang numerous companies to find what I was looking for, and not only were you unique in being able to fulfil my requirements but your customer service has been excellent. Thank you again. (August 2013) " K Green "
Hi, Just to let you know the correct replacement item arrived. Very satisfied customer many thanks (August 2013) " A Dixon "
I will be recommending your site to my friends and I will be happy to use your store for my next purchase as I plan to fit a fire in another room in the near future. (August 2013) " S Langdown "
Thankyou for all of your help and we will recomend Fireplace Store Online to all of our friends (September 2013) " J Buckley "
Hi, We have received our fire. It is great! Thank you all very much. Regards (October 2013) " P MacDonald "
Hi, The dimplex Auberry electric fire arrived as promised, only one word to describe both service and delivery, wow, what a company to deal with first class treatment all the way, Many thanks for your service with pleasant and helpful staff available for advice (October 2013) " C Pye "
Thanks for the great service! Order delivered 12/11. A quality product; much more substantial than its predecessor which was disappointingly short-lived (November 2013) " M Gamblin "
Thank you for the prompt delivery and excellent service so far and I look forward to receiving the flue tomorrow sometime (December 2013) " G Foulston "
Would just like to thank you my fire arrived yesterday.Very pleased with it (January 2014) " G Hollowell "
I just wanted to let you know how delighted I am with the fire - it was worth the wait. (February 2014) " I Belton "
I just wanted to drop you a quick line to thank you for the great service you have provided. I ordered our fire last week and was given today as delivery, you kept me informed, and it has just been delivered. Many thanks and I will certainly recommend your company (April 2014) " S West "
Thank you very much for our fireplace which arrived yesterday, much quicker than expected and for the extra sevice you gave getting it to us! It is wonderful to receive such excellent service from your staff. (July 2014) " F Rosie "
I am writing to thank you for the timely and efficient manner in which the Dimpex Covello Fire Suite ordered on Wednesday has been delivered to my home today (October 2014) " A Ruthen "
A quick note to say thank you very much for the help given by your customer service department and also the speedy delivery of my new fire which has been installed today and looks excellent. A good job done all round! (March 2015) " P Reader "
Just wanted to drop a line to say how pleased I am with it, bought it to replace my old one that was the same. First class service from ordering to delivery (April 2015) " D Oussia "
I ordered online only yesterday 2 x custom pieces of glass for my woodburner and have been AMAZED that first thing this morning they have been delivered. This is truly unbeatable service and I must commend you and your team for first rate customer service. I will DEFINITELY be keeping your details for the future and recommending you as I hear of others that may need similar. (July 2015) " L Silva "
Just wanted to say how impressed I am with your service regarding my order. From the day I placed the order until I received my new fire I have been advised of the intended delivery every step of the way. Thank you for your excellent service! I will certainly use you again and recommend you to my colleagues. (July 2015) " L White "
... I ordered my new gas fire from Fireplace Store Online ... My reasons were the price, so much cheaper than anywhere else, and the excellent reviews of this firm online. Customer service was excellent, the fire was delivered on the day that I asked and an email was sent when they despatched it. The real test of customer service, however, is how they deal with problems, and that too was excellent. ... This is customer service as it should always be and rarely is. I would have no hesitation in recommending Fireplace Store Online. (January 2017) " M Conway "
Thanks for your great service. Stove now up and running. Will be back again and will recommend you.Best Regards Alan (January 2017) " A Barrowclough "

Review Centre Comments

“An excellent and reliable company.” - This company is refreshingly customer-facing and kept in touch with me, answering questions, arranging convenient delivery, etc. I called them several times with queries and each was dealt with most efficiently. I'm extremely pleased with the fire and the service I received. Thank you… " 212Cobb "
“Great service” - I ordered an electric fire from Fireplaceonline on a Friday and it was delivered first thing Wednesday morning despite the fact that it had to be ordered from the manufacturer because they did not have it in stock. It was great value too as it was much cheaper than anywhere else. Great service thank you!!… " plaistows "
“Excellent Company” - got a fire surround off these guys a few weeks ago, arrived a few days later. Much cheaper than the local shop who were trying to flog me one 5 times theprice of the one i got from here. This one looks absolutely beautiful… " kbryan71 "
“Broseley Winchester Fire” - Very good service, no hesitation in recommending them… " matt73 "
“Excellent service” - We found that this place was the cheapest for the fire we wanted and thought there must be a catch somewhere, which brought us to this webpage because we were looking for reviews warning us off them. The reviews here were very promising though, so we went ahead and ordered from them and I'm pleased to say I can't fault the service we received. The customer service via email was very helpful, and the fire arrived much quicker than we expected. Now we've had it fitted, it looks great and it's… " bobberdosher "
“Great until the end” - It took me a very long time to choose and buy a fire surround and fire, combine that with finding it at a reasonable price and from someone with a good review made things very difficult. In the end we decided to try this website as they at least had not had any bad reviews that we could find even though they were not the cheapest. We ordered a surround and a gas fire. Both turned up promptly but on inspection of the gas fire there was a mark on the chrome fret. This was promptly reported within… " woody123 "
“Great company” - Fire was much cheaper than i could find it in any of the shops by me. Phoned them spoke to the manager there he was brilliant told me which fires suited my needs and was much cheaper than anywhere else i could find. fire arrived perfectly with no hassle at all. i will be shopping with them again and so will my family and freinds after im finished bragging them up. i have nothing bad to say about the experience… " bennyadams "
“A pleasure to deal with” - We orderd a Faber Glance fire from this company which I was a bit nervous about as it is such a high value Item. After reading there other reviews it gave me confidence to purchase from them. I was told 3 Weeks delivery as they were specially made in Holland after three weeks they contacted me to say there was a slight delay in the shipment of the fire and it would be another week. The following week I had a call to arrange delivery, which was nice as I wanted to be there when it was… " brucewalker "
“This company is wonderful!” - I initially used this companies online chat to obtain a timeframe from order to delivery. The website did quote a time frame, but as I had a terrible experience from a different supplier I wanted to double check the time frame before placing an order. They came back to me promptly saying if I ordered in the next hour they can dispatch the order the next working day with delivery the following working day - how wonderful. No messing around with approx 10 working days (yeah right in the case of… " jeffybabie "
“Thanks a million” - fantastiche service the fitter even had a roll of carpet to put down to save our flooring. On time, on budget would recommend them to anyone… " teverson27 "
“Lovely staff” - Bought a fire a few weeks back, and paid over the phone. the staff is most helpful and knowledgable and made me feel at ease about buying the right fire for my living room. cheepest price i could find anywhere and thats what the Internet is all about, cheep prices for me, a customer. I found myself wondering how much profit a fireplace shop must be making if this site can offer them at a fraction of the price of most of them… " michael_dobbins "
“'Flaming' Brilliant” - I had the pleasure in purchasing my fireplace off fireplace store online, and much to my delight, the fire arrived on time. It has proven to be an incredible purchase, and looks simply dazzling in my parlor. I am thinking about getting a few more fireplaces for my other properties. One thing is for sure, if I do decide to go ahead and get them, I will most certainly be getting them from here… " kimstyles1 "
“Saved a fortune” - massively cheaper than showrooms and most other sites selling the same fire. Their customer service is really good and thats why I would recommend this company, credit where credits due… " geraintboliver "
“a cut above the competition” - Cheap price, 2 days delivery, and kept informed all the way. What more could I ask for? the answer is: nothing, it was a truly great experience… " stannyowen "
“Good Solid Service” - Ordered a fire off this site a few weeks ago. My fire arrived, but it was the wrong one. So I emailed them to tell them there was a problem, and they emailed back saying that the wrong one would be collected the next day and the new one swapped on the doorstep, and if this wasnt suitable to let them know and they would redeliver at my convenience. I love efficient companys… " ianmillingtonbac "
“love it” - lovely company, lovely service, lovely staff, lovely fire, and best of all, lovely price… (read more)
“This is the way an internet company should be run,...” - This is the way an internet company should be run, value for money and no compromise on service. Well done !… (read more)
“Huge savings when compared to other online retailers....” - Huge savings when compared to other online retailers. Very happy… (read more)
“A gr8 service. I am really happy with the fireplace...” - A gr8 service. I am really happy with the fireplace and after sales care is brilliant. Had me fireplace fitted now and looks amazing. Me wife is happy, so am I… (read more)
“We order this stove on a friday and it was deliverd to...” - We order this stove on a friday and it was deliverd to us the following week, the staff seemed to know what they were talking about and we have now had it installed by a hetas enjiner and our front room is roasting. … (read more)
“I am always nervous about spending large amounts of...” - I am always nervous about spending large amounts of money online, so I rang up and was able to pay over the phone. Great service all round. I wouldnt go anywhere else for my next fire. I am buying my parents one from there soon because it will save them a fortune and I know I can trust them now… " dicky2shoes "
“Saved a ruck of money by buying it from these guys,...” - Saved a ruck of money by buying it from these guys, stove arrived perfect condition. Couldnt have wished for a better shopping experience. Simon… " sbaker47 "
“Very helpful. very efficient. very please in genral...” - Very helpful. very efficient. very please in genral good company to deal with. … " slipperywest "
“I am very pleased with the quality of service of which...” - I am very pleased with the quality of service of which I recieved from fireplacestoreonline.com. Delivery was very fast and item was just as discribed, very pleased with the overall service from this company… (read more)
“Couldnt believe how much I saved when I bought this...” - Couldnt believe how much I saved when I bought this fire when compared to other gazco dealers. Fire arrived when it was supposed to, and in perfect condition. I thought there would be a catch, but there really is no catch, just cheap prices, without comprimising on service. Saved me a fortune… " evanss5 "
“I bought this fire on the 2nd march 2011 and it was...” - I bought this fire on the 2nd march 2011 and it was here within their quoted period. They are a really good company all in all, i found the site by accident while looking for the fire that i wanted, and boy am I glad I did. It was cheaper than everywhere else i looked. The site is really easy to navigate and it was really easy to purchase off it. They accepted paypal, which meant that my money was really well protected by an internet giant. I would not hesitate to use this site again, and… (read more)
“A Great company to deal with. ” - A Great company to deal with. From The order which I placed over the phone to the delivery of the fire on time and in perfect condition. Thanks… (read more)
“Wonderful service, gas fire arrived in one piece and...” - Wonderful service, gas fire arrived in one piece and on time. they even gave me a courtesy call before sending the fire out to arrange a suitable delivery day for me. My wife looked online for hours comparing prices of the fire we wanted. She found that every fire we were considering, not only did they have a huge selection, they were also the cheapest prices. I would say, if your looking for a fire or fireplace for your home, give these guys a try, you will be pleasantly suprised at the… (read more)
“After trawling through the internet, we managed to...” - After trawling through the internet, we managed to find fireplacestoreonline.com. We found there prices to be the most competitive that we had found and also they answered the phone when we rang ( which believe it or not was unusual ). The goods arrived exactly when they said they would and were in perfect condition. I would reccommend them to anyone… (read more)
“I found there staff very helpful and they had an...” - I found there staff very helpful and they had an answer for all my questions. I got my delivery after 3 days. Very happy with the service and the price was the best I found on the Internet.I would reccomend them to anyone… (read more)
“I shopped around looking for a fire to suit my needs,...” - I shopped around looking for a fire to suit my needs, so I phoned a few places and found they were not very helpfull. Then I phoned fireplacestoreonline and they were brilliant. They recommended the be modern classic fire to me. They were not the cheapest place I found, but their customer service was second to none. The staff there are extremely knowledgeable and helpful and all of my questions were answered correctly, and the few questions that they were unsure of, they phoned the… (read more)

Trust Pilot Reviews

Excellent Service - Great product, easy purchase, but they lost the product and tracking number , took a month to receive and still didn't have a tracking number. Trucking company called to deliver and make a time with me. " Austin Clayton "
A real Pleasure to deal with - I managed to actually speak to a real person and place an order. I had a few questions to ask them before I ordered about the product and they seemed to be very well trained at fireplacestoreonline. " ariel nikolas "
Restored my faith in Internet companies ! - I purchased a gazco fire from another company online and they went into liquidation after messing me about for 12 weeks.I had lost my confidence in internet purchasing for a while so I decided to try again with fireplacestoreonline.com.We ordered on monday and the fire was delivered the following tuesday, great service and products.They have restored my faith in internet companies now as I am over 60 and this is all new to me. " Janet Brownson "
Excellent Service - I saved a ruck a money buying from here compared to my local showroom " Peter "
Brilliant - Here is a company that is run properley. I am a gas fire installer and advise all of my customers to purchase their fires or fireplaces from these people. They never let me or my customers down. One word: Brilliant. " Steve "