Frequently Asked Questions

Most frequent questions and answers

General FAQ

Yes, all our installers are appropriately HETAS or Gas Safe Registered and we use both employed and regular sub-contract teams.

Of course, there are plenty of options available, flueless gas fires, balanced flue gas fires or stoves and twin wall flue systems for multi-fuel or wood burning appliances.

Why not try our heat calculator – – just enter your room dimensions and you will get a good idea.

Yes, absolutely. Just call in to the showroom, have a look at what we have to offer and then we can get you booked in.
In most cases for a gas appliance as long as the chimney is sound and passes a smoke test, you would not require one. For solid fuel appliances typically any property built prior to 1970 would require a liner. Some manufacturers also recommend using a liner for their product as it can improve efficiency.
Certainly, we work with some of the biggest fireplaces manufacturers including Worcestershire Marble, Caterhams, Elgin & Hall, Aurora to name only a few. All of these can make special sizes fireplaces or hearths etc.
Yes, you can choose any fireplace and fire of your choice and install them together.
No. Fireplaces, fires and solid fuel appliances need to be installed by qualified and experienced technicians who are both trained and registered with the appropriate professional body. Installation by a non-qualified person may invalidate your warranty and house insurance in the event of incident.
We install in Chester, Wirral, Ellesmere Port and parts of North Wales. Please ask for more details.
For a gas appliance if the gas input is less then 6.9kW then in most cases you would not need an air vent. For solid fuel appliances, typically if the output is 5kW or less then you would not need any air vent, although there are some exceptions for newer properties and for some appliances.
This varies from manufacturer to manufacturer and ranges from 1 to 15 years dependant on manufacturer. Each manufacturer has their own terms and conditions and it may require certain parts changing each year, appliance servicing, and the guarantee may be parts only after a set time. Please see manufacturers terms and conditions for further details.


If you are looking for efficiency and a saving on your gas bill then glass fronted would be best. However they do cost a little more in the first place and so if you aren’t using the fire that often you may never recoup the cost and so an open fronted fire may be best. Aesthetically, most people prefer open fronted as there is no reflection from the glass.
Simply multiply the gas input by the cost of a kW unit from the gas bill.
The type of chimney you have will determine what appliances will be suitable. Typically class 1 chimneys mean you can have any appliance where as class 2 (pre-fabricated / pre-cast flues) mean there will be less choice. Most manufacturers make the type of chimney required very clear in their brochure.
Yes, we have a good range of LPG (bottled gas) fires.
Most manufacturers do not recommend this. There are a few open fronted fires specifically from the Gazco Studio open fronted range that do allow this.

Solid Fuel FAQ

Yes, we have many DEFRA approved appliances available to choose from.
Yes, this is requirement for all solid fuel installations. You must ensure you have one available in the property at the time of installation.